Where is the owner of Hogoè Kpessou from? 

Togo, West Africa. 

Do you do refunds

Yes, until the 1st of November 2021. Afterward all orders will be refunded via store credit. 

Do you do returns

Yes, up to 5 days after the order is delivered. You can receive a refund after the item is received undamaged.   

What is it says delivered, but I don’t see my order. or What if my order says label it’s made, but there’s no movement and the delivery date has passed. 

Please contact UPS or the shipping service method given on your shop app, and file a case. After a case is filed, and issued. Please contact the store via email: orderinquiries@hogoekpessou.com.