Where is the owner of Hogoè Kpessou from? 

Togo, West Africa. 

Do you do refunds

Yes as of November 1st 2021 customers will have the option of receiving either  a refund or store credit. 

Can I return my item? 

Yes, up to 5 days after the order is delivered. You can receive a full refund after the item is received undamaged. Please return all items to the address listed on your shipping label. 

What is it says delivered, but I don’t see my order. or What if my order says label it’s made, but there’s no movement and the delivery date has passed. 

Please contact UPS or the shipping service method given on your shop app, and file a case. After a case is filed, and issued. Please contact the store via email: orderinquiries@hogoekpessou.com.